Discover innovative ways to use social, video, and mobile to drive employee engagement, involvement, and collaboration across your organization
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Wednesday, September 25 • 3:45pm - 4:20pm
Defining Moments - How to Use Small Actions that Have a Huge Impact to Drive Both Guest and Employee Engagement. - MGM RESORTS INTERNATIONAL

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Discover how MGM Resorts increased awareness amongst leaders on how the small actions they take with both employees and guests have a big impact on perceptions of the company.  This resulted in shared stories that highlighted what MGM referred to as“Defining Moments.”  As stories about these defining moments were shared, both guest and employee engagement increased along with consistency of service.  

In this session, you will learn the value of identifying your own defining moments and how to leverage them through storytelling, including how to:

  • Understand what a defining moment is and how they can impact a culture
  • MGM Resorts increased leader awareness of how their actions had big impact
  • Share stories around your defining moments to drive guest and employee engagement

Michelle DiTondo, SVP, Human Resources
MGM Resorts International 

avatar for Michelle DiTondo

Michelle DiTondo

SVP, Human Resources, MGM Resorts International
Michelle DiTondo is the Chief Human Resources Officer for MGM Resorts International where she is currently leading culture transformation and initiatives in employee engagement, internal branding, and talent management for the company’s 88,000 employees.  MGM Resorts is a global... Read More →

Wednesday September 25, 2019 3:45pm - 4:20pm EDT
Westin Peachtree Plaza 210 Peachtree Street NW, Atlanta, GA 30303